Privacy Policy

Last Updated: October 2025

At Erin James Design, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, www.erinjamesdesign.com, or contact us directly.

1. Information We Collect

We only collect personal information that you voluntarily provide, such as:

- Name, email address, and message details submitted through our contact forms
- Information provided through consultations, inquiries, or project discussions

We also automatically collect limited information through analytics tools (like Google Analytics and Hotjar), including:

- Browser type, device, and operating system
- Pages visited and time spent on the site
- General geographic location (not exact address)

2. How We Use Your Information

Your information is used to:
- Respond to inquiries and requests
- Provide services or quotes you’ve requested
- Improve the website’s performance and usability
- Run marketing or advertising campaigns through Meta Ads and Google Ads

We do not sell or rent your personal information to any third parties.

3. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance functionality and analyze site usage. These may include:
- Google Ads and Meta Ads cookies for marketing and ad performance
- Hotjar tracking to understand user interactions and improve UX

You can manage or disable cookies at any time through your browser settings. A cookie consent banner is provided to give you control over these settings.

4. Data Security

We take reasonable measures to protect your information from unauthorized access, alteration, or disclosure. All collected data is stored securely and only accessible to authorized personnel.

5. Third-Party Services

We may use third-party tools and services to operate and improve our business:
- Meta Ads (Facebook/Instagram) — to manage and track advertising campaigns
- Google Ads & Analytics — for ad performance and website analytics
- Hotjar — to better understand user behavior

Each third-party service has its own privacy policy, which governs their use of your information.

6. Your Rights

You have the right to:
- Request access to or deletion of your personal data
- Withdraw consent for data collection or marketing communications
- Contact us with any concerns about how your data is used

To make a request, email erin@erinjamesdesign.com.

7. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. Updates will be posted on this page with a new “Last Updated” date.

8. Contact

If you have questions about this Privacy Policy or how your information is handled, please contact:

Erin James Design
Email: erin@erinjamesdesign.com